Complaints Against Collection Services

Complaints Against Collection Services Collection agencies and call centers are given a strong label for having poor customer service and harassing their customers. However, some collection agencies core competency is customer service and their business strives from being friendly and ethical. Many of these companies get a bad wrap because of the industry they do business in. Complaints come and go for any company - but for this specific industry they seem to come in higher quantity. How can you handle accusations or claims against your company and maintain your reputation?

Welcome Complaints Inform your clients and debtors that you encourage them to send in complaints. Better yet, make them readily viewable. If people can view the past comments against your company, it gives them a better idea of how their complaint matches up. Make sure it is easy for debtors and clients to file a complaint. If the process is difficult, it will only further the complaint. Respond to Complaints Don't just accept them - answer them. If there is a back story to your debtor's complaint, then post it. First - your debtor or client could be confused about the situation and that led them to file a complaint. Second - if you make your responses readily available it will ensure your other debtors and clients that your handle your complaints with courtesy and have resolved most situations. Responding to your complaints can greatly increase or restore a company's reputation. Where can you handle complaints? - Create a webpage of the complaints and responses - Respond to complaints on complaint based websites like complaintwire.org, complaintsboard.com, etc. - Create a forum where your debtors/clients can discuss their complaints and you can respond to them. This is great because it handles entire conversations and conserves the complaint date. What if I can't publicly display all of my complaints? Regardless of the benefits, some companies decide to keep their complaints hidden - sometimes because of privacy policies and security issues. In this case, ensure that you at least have a form to file complaints. Have the complaints send to your email and respond directly to the debtor by email or phone. Complaints Against Collection Services